Delivery & Returns

DELIVERY 

We have a £3.95 standard postage charge for items totalling up to £30 with the exception of unusually heavy items which may incur a surcharge indicated at checkout.   Free delivery on purchase totals over £30 with the exception of unusually heavy or large items which will incur a surcharge indicated at checkout.

The above charges relate to delivery within the UK.   For delivery outside the UK,  please request a quote.

 

RETURNS

If an item arrives damaged or we have made a mistake, please let us know within 7 days and we will process a refund and pay for return postage. If an item is simply unsuitable for any reason, we offer a full refund or exchange, providing you return it to us in perfect, unused condition within 14 days.  .You will be liable for the return postage costs, as we only offer free returns on faulty goods or where the error is ours.   If an unwanted item is not returned within 14 days regrettably no exchange or refund will be possible. Your statutory rights are not affected.

To return an item, please wrap securely and use an insured registered delivery, as we cannot accept liability for goods lost or damaged in transit.